We do allow for returns, however this is on the condition the stock is returned unopened and undamaged within 15 days of receiving your order.

Use the following for returns and refunds.

1. Email support@bioclinical.com.au to notify our team that you are making a return.
2. Make sure the subject line in your email reads “Making a Return”.
3. On receiving the “Making a Return" email we will give you further instructions on returning the contents of your order back to our warehouse in the United States.
4. When your order is re-packaged and in transit back to BioClinical warehouse you will need to send a copy of the postage receipt and tracking number as proof of postage to support@bioclinical.com.au 
5. On confirmation of the stock being received by our warehouse in good condition  with no issues, a refund will be issued via the original method of payment.

Please Note -

• Refunds cannot be made in the event of your delivery / order being lost in transit.
• “Unauthorized Returns” will not be received back into the warehouse.
• Any delivery and / or return shipping charges associated with your order are not refundable.